Privacy Policy
Last Updated: 12/04/2025
Welcome to Umbrella Homes. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or use our services, and tell you about your privacy rights and how the law protects you.
1. Who We Are
Umbrella Homes ("we", "us", or "our") is the data controller and is responsible for your personal data.
Company Name: [Insert Full Registered Company Name, e.g., Umbrella Homes Ltd]
Company Number: [Insert Company Registration Number]
Email Address: hello@umbrellahomes.co.uk
Postal Address: Suite 11527, 20-22 Wenlock Road, London, N1 7GU
2. The Data We Collect About You
Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:
Identity Data: Includes first name, last name, username or similar identifier, title, and proof of identity (where required for property transactions or tenancy agreements).
Contact Data: Includes billing address, property address, email address, and telephone numbers.
Financial Data: Includes bank account and payment card details (primarily for landlords receiving guaranteed rent, or sellers during acquisitions).
Transaction Data: Includes details about payments to and from you and other details of services you have purchased from or sold to us.
Technical & Usage Data: Includes internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and information about how you use our website.
3. How Is Your Personal Data Collected?
We use different methods to collect data from and about you, including through:
Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms on our site or by corresponding with us by post, phone, email, or otherwise. This includes data you provide when you request a free valuation, inquire about our guaranteed rent schemes, or apply for housing.
Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies and similar technologies.
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., guaranteed rent agreements, property management contracts, or tenancy agreements).
Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party), and your interests and fundamental rights do not override those interests.
Legal Obligation: Where we need to comply with a legal or regulatory obligation (such as anti-money laundering regulations or Right to Rent checks).
Specific Uses:
To process property valuations and acquisitions.
To manage guaranteed rent payouts and portfolio management services.
To coordinate sensitive social housing placements in partnership with local authorities and charities.
To manage property maintenance, compliance, and repairs.
5. Disclosures of Your Personal Data
We may have to share your personal data with the parties set out below for the purposes outlined in Section 4:
Service Providers: Acting as processors who provide IT and system administration services, property maintenance contractors, and safety inspectors.
Professional Advisers: Including lawyers, bankers, auditors, and insurers based in the UK who provide consultancy, banking, legal, insurance, and accounting services.
Local Authorities & Charities: When facilitating social housing placements and tenant support.
HM Revenue & Customs, Regulators, and other authorities: Based in the UK who require reporting of processing activities in certain circumstances.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
6. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
7. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax and legal purposes.
8. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us at [Insert Email Address].
9. Complaints
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.